Contact Us
When to contact the operator
If you already have a PokerStars account, or you are trying to open one, direct your account, deposit, cashout, verification and wagering questions to PokerStars support. The operator holds your player record and has the tools to investigate a payment that has not arrived, a bonus that did not credit, or an identity check that is stuck. The editorial team cannot see your account, access your balance, or intervene in a transaction, so sending those requests here will only delay the fix.
Questions the editorial team answers
This contact form is for feedback about the review content on this website. Send corrections here when a bonus term has changed, a game list is outdated, or a payout policy no longer matches what the operator currently posts. The editorial team can also answer questions about how the review was researched, which criteria were weighted, and why a particular rating was assigned.
Do not send gameplay questions, rule clarifications for a specific poker variant, or requests to reset a password. Those belong to the operator’s own support channels, where the staff who handle player accounts can actually act on them.
How corrections are handled
Every report of outdated information is read and checked against the operator’s current published terms before any change is made. Where a correction is confirmed, the review is updated without undue delay. Where a report cannot be verified, the editorial team will reply to explain what evidence is missing, and the original text stays in place until the discrepancy is resolved.
- Keep the message to one clear issue so it can be routed to the right person.
- Include the date you saw the outdated detail, if you remember it.
- For account-specific problems, skip this form entirely and go straight to PokerStars support.
This website is an independent review source and is not operated by PokerStars. No message sent through this page is forwarded to the casino, and no reply from the editorial team should be treated as an official statement from the operator. Responsible gambling resources and self-exclusion procedures are always handled by the operator directly, not through this contact form.